Shipping policy

Shipping and Delivery Policy

Customs, Taxes, and Duties

We believe in complete pricing transparency. All applicable customs fees, import duties, and VAT/taxes are already included in the final product price at checkout. You, the customer, will not incur any unexpected additional charges or cash-on-delivery fees upon the arrival of your package.

Flat-Rate Delivery & Timeframes

Our shipping delivery timeframes are calculated solely based on your destination address. The size of your package, its weight, or the number of items in your order will not alter your delivery window.

  • Order Preparation Time: After your order is processed and payment is confirmed, our team selects, packages, and prepares your items for dispatch. This standard handling time typically takes 1 to 3 business days.

    • Note: Orders placed after 8:00 PM CET (Central European Time) will begin processing the following business day, adding one additional day to the initial handling window.

  • Transit Time: Once dispatched from our facility, delivery is estimated to take between 2 to 12 business days.

  • Total Estimated Delivery Time: From the moment you place your order to delivery at your doorstep, the total estimated timeframe is 3 to 15 business days (approximately 7 to 18 calendar days).

Order Tracking

We believe in keeping you informed every step of the way. A unique Tracking Code will be automatically sent to the email address used during your purchase as soon as your order is handed over to the courier (typically within 3 to 5 business days from order confirmation).

To track your shipment in real-time, simply visit our dedicated Tracking Page on our website and enter your code.

Delivery Exceptions

While we make every effort to ensure your package arrives within our estimated timelines, please note that transit times are estimates and cannot be legally guaranteed. Unforeseen events, adverse weather conditions, national or regional holidays, carrier sorting delays, or remote delivery locations may occasionally extend delivery times.

In strict compliance with EU consumer law, Jersix remains fully liable for your items until they are physically delivered to you. If your package is significantly delayed or lost in transit by the courier, please contact our support team immediately at jersix.business@gmail.com so we can initiate a priority investigation or issue a replacement.