General Provisions: Return, Refund & Cancellation Policy

At Jersix, we are committed to providing our customers with high-quality products. We want every customer to receive the correct product in good condition. Please read our cancellation, return, and refund rules carefully before placing an order. This policy outlines our standard operating procedures and guidelines regarding returns, refunds, and cancellations.

1. Order Cancellation Policy

 3-Day Cancellation Window: Customers may request the cancellation of an order within 3 calendar days from the original purchase date.

 Post-3-Day Processing: After this 3-day window, orders enter the preparation, processing, or fulfillment stages and can no longer be cancelled automatically.

 Special Exceptions: If more than 3 calendar days have passed since the order was placed, cancellation is no longer guaranteed and will only be evaluated on an exceptional, case-by-case basis. To request an exception, please contact our support team via WhatsApp or Telegram.

2. Return & Refund Eligibility Window

You may request a return or refund within 7 calendar days after your order has been delivered.

Important Note: Returns and refunds are only accepted under specific, eligible conditions detailed in Section 3.

3. Eligible Reasons for Return or Refund

Jersix will review and approve return or refund requests under the following conditions:

 Defective Product: The item arrived with a manufacturing defect.

 Damaged Item: The product arrived physically damaged upon arrival.

 Incorrect Item Sent: You received a different item from the one ordered due to an error on our part.

 Incorrect Size Sent by Jersix: You received a size different from the one selected in your order confirmation (e.g., you ordered Size M, but received Size S).

 Incomplete Order: Your order arrived with missing items.

To process requests under these conditions, Jersix will review the request and may ask for your order number, descriptive details, and photo or video evidence verifying the issue.

4. Ineligible Cases (Non-Returnable & Non-Refundable)

We do not accept returns or offer refunds for customer error, change of mind, or buyer’s remorse. Ineligible cases include, but are not limited to:

 The customer ordered the wrong product or wrong size by mistake.

 The product does not fit as expected, despite Jersix delivering the exact size ordered (e.g., if you ordered Size S and received Size S, but it does not fit as expected, this is not considered an error by Jersix).

 The customer changed their mind after receiving or placing the order.

 The customer no longer wishes to keep the item.

 Customized or Personalized Items: Any jersey or apparel that has been manufactured, printed, or tailored with custom names, numbers, or specific badges at your request is non-returnable and non-refundable unless there is a clear manufacturing defect or fulfillment error on our part.

5. Conditions for Approved Returns

To be eligible for a return or refund once approved:

 Condition: The item must be unused, in good condition, and returned in its original packaging whenever possible.

 Inspection: If a product was opened solely to verify a defect, damage, wrong size, or missing item, you must refrain from further use and contact Jersix support immediately with evidence of the issue.

6. Return Shipping Costs

 Approved Issues (Jersix at Fault): For approved cases involving defective products, damaged products, incorrect items, incorrect sizes sent by Jersix, or incomplete orders, the customer will not be responsible for return costs.

 Non-Approved Cases: Return shipping costs for cases not meeting our standard eligibility criteria are not covered by Jersix.

7. Refund Processing & Payment Methods

Upon approval, refunds will be issued directly to the original payment method used at checkout.

 Credit Card Refunds: The refund request will be submitted directly to your credit card issuer once processed on our end.

 Posting Timeframe: While Jersix processes approved refunds promptly, the final time for the amount to appear on your statement is handled by the card administrator and issuing bank, which may take 1 to 2 billing cycles.

 No Restocking Fees: We maintain a transparent pricing model and do not charge any restocking fees for eligible returns.

8. How to Request a Cancellation, Return, or Refund

To submit a request for a cancellation, return, or refund, please contact us via email:

jersix.business@gmail.com

When contacting us, please provide:

 * Your Order Number.

 * The Email Address used for the purchase.

 * A clear description of the issue.

 * Clear photos or videos if the product arrived defective, damaged, incorrect, or incomplete.

9. Support Hours

Our support team is available 24 hours a day, 7 days a week to assist you with your requests.