Política de reembolso

General Provisions

At Jersix, we are committed to providing our customers with premium quality products. We understand that shopping online requires trust, and we want you to feel completely secure in your purchase. If for any reason you are not entirely satisfied with your order, this Comprehensive Return and Refund Policy outlines your statutory rights and our standard operating procedures for processing returns, exchanges, and refunds within the European Union.

Statutory Right of Withdrawal

In accordance with EU consumer protection laws, you have the right to withdraw from this contract and return your purchase within 14 calendar days from the day you (or a third party nominated by you) take physical possession of the goods. You do not need to provide a reason for your return within this window.

Conditions for Return Acceptance

To receive a full refund upon withdrawal, the merchandise must meet the following criteria:

  • Unused Condition: The item must be unused, unworn, unwashed, and in the same condition that you received it. Consumers are permitted to inspect and try on clothing to check the fit, but excessive handling that diminishes the value of the product may result in a deduction from the final refund.

  • Tags Intact: All original tags, labels, and hygiene stickers (if applicable) must be fully attached and intact.

  • Original Packaging: The item must be returned in its original, undamaged packaging.

  • Proof of Purchase: A valid receipt, order confirmation email, or proof of purchase must be provided.

Non-Returnable and Exempt Items

Please be advised that under Article 16 of the EU Consumer Rights Directive, certain categories of products are strictly exempt from the right of withdrawal:

  • Customized or Personalized Items: Any jersey or apparel that has been manufactured, printed, or tailored with custom names, numbers, or specific badges at your request is uniquely tailored to your specifications. These items cannot be cancelled, returned, or exchanged once production has begun, unless there is a clear manufacturing defect or printing error on our part.

  • Gift Cards: Digital or physical gift cards are non-refundable.

Inspection and Refund Processing

Upon receipt of your returned item, our Quality Control team will inspect the product. We will promptly send you an email notification confirming the receipt of your return and informing you of the approval or rejection of your refund.

  • What is Refunded: If approved, we will refund all payments received from you, including the original standard delivery costs. If you chose an expedited or premium shipping method at checkout, only the value of our standard shipping option will be refunded.

  • No Restocking Fees: We maintain a transparent pricing model and do not charge any restocking fees for eligible returns.

  • Processing Time: Refunds will be issued using the original method of payment within 14 days of your cancellation notice. However, we reserve the right to withhold the refund until we have physically received the returned goods or proof of their return shipment. Once issued, please allow 5–10 business days for your banking institution to post the credit.

Late or Missing Refunds

If you have not received a refund within the stipulated timeframe, please follow these steps:

  1. First, check your bank account again.

  2. Contact your credit card company; it may take some time before your refund is officially posted.

  3. Contact your bank. There is often some processing time required.

If you have completed all of these steps and still have not received your refund, please contact us at jersix.business@gmail.com.

Exchanges

We replace items if they are defective, damaged upon arrival, or if an incorrect item or size was shipped due to our error. For standard size exchanges where no error occurred, the most efficient method is to return the original item for a refund and place a new order online.

Return Shipping Liability

You will be responsible for paying the direct shipping costs for returning your item.

If you are shipping an item over €50, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we do not assume liability for packages lost in transit by third-party couriers unless a return label was directly provided by us.

Order Cancellation Policy

  • For Standard Items: You may cancel your order at any point prior to dispatch by emailing jersix.business@gmail.com. If the item has already shipped, you must follow the standard 14-day return procedure upon delivery.

  • For Customized/Personalized Items: Because production on bespoke gear begins almost immediately, custom orders can only be cancelled or modified within a strict 24-hour window from the exact time the order was placed. Once production has started after this 24-hour window, cancellations can no longer be accepted.